For Patients and Visitors

We’re here to assist you before, during and after your visit to our hospital. Find everything you need to make your visit as pleasant and comfortable as possible.


  • At Nayati, patients can meet world-class doctors in a few simple steps. 
  • Just click on the Request Appointment button on the website and you can meet doctors who are experienced and trustworthy. 
  • You can select the doctor by searching for their name, or location you want the consult in, or speciality/department. 
  • Once you fill in the details, our team will get back to you with the best available slot convenient to you and the doctor.
  • We also have a 24*7 call centre to assist in booking appointments. 
  • You can dial 1800 1800 565 where someone will help schedule appointments with doctors and also preventive health checks. 


  • It is the policy of Nayati Healthcare to provide access to care to all patients who match with the available resources.
  • Patients are admitted 24 hours through Emergency.
  • No patient is denied admission due to race, colour, ancestry, financial class, national origin.
  • IPD Admission desk helps the patient in admission process.
  • Photocopy of patient’s photo ID Card has to be provided at the time of admission.
  • Patients who are foreign nationals are requested to submit photocopy of valid passport.
  • All credit patients (Corporate, TPA etc.) require an authorization letter (in case of planned admission).
  • Acceptance of non-emergent admission and transfers to Nayati Medicity is made contingent upon verification of available services through Admitting Desk / Emergency Reception.
  • Patients requiring admission from Emergency need to have an admission request form filled. The admitting desk completes the admission process and patients are transported from Emergency to the assigned bed.
  • Access to healthcare services in Nayati is prioritised based on clinical needs.


  • Discharge Planning is an interdisciplinary, collaborative process across the continuum of care.
  • It is a clinical priority for all health care team members.
  • It involves the patient and/or significant other
  • Patients are regularly assessed for discharge needs.
  • The team of healthcare providers coordinates for a patients discharge.
  • Certain formalities need to be completed before the discharge. The payment needs to be cleared by the patient/attendants.
  • Discharge planning begins early during the stay of the patient and would approximately take 3-4 hours after the consultant has ordered discharge.
  • Clinical criteria for discharge are documented and a note of patients functional, medical status is made.
  • The Treating Physician records that the patient is ‘fit for discharge’.
  • Each patient is provided with a discharge summary on the day of discharge.
  • A feedback form regarding the services provided at Nayati Hospital before discharge, patient/attendant is requested to fill the form before leaving the hospital.

Rights and Responsibilities

  • The right to receive care appropriate to the patient’s needs consistent with the scope of the hospital.
  • The right to receive considerate care regardless of race, gender, ethnicity, religious belief or age.
  • The right to know the name of the Physician who has the primary responsibility for coordinating care.
  • The right to receive information about the illness, treatment, prognosis and to have questions answered.
  • As and when appropriate to be educated about the medication, diet prevention and other aspects of the disease process including unanticipated outcome.
  • To be provided with privacy and confidentiality during examination or treatment.
  • The patients should be assured of the confidentiality of Medical Records and have the opportunity to approve or refuse the release of such information.
  • To receive counselling regarding the estimated cost of treatment and payment schedule at the time of admission as well as subsequently.
  • The patient can request a second opinion about the diagnosis or the treatment plan.
  • The patient can refuse a recommended treatment to the extent permitted by law and be informed about the medical consequences of refusal.
  • In case a transfer to another facility is required, patient to be provided complete explanation including alternatives to the transfer.
  • The right to have an interpreter if they do not understand explanations.

Empanelled TPAs for Mathura

A list of all the insurance companies that have tied up with Nayati Medicity to offer seamless care to our patients. 

  • Aditya Birla Ins. Pvt. Ltd.
  • Alankit Insurance TPA Ltd.
  • Anyuta TPA
  • Apollo Munich
  • Bajaj Allianz Gen Ins. Co.
  • Chola MS Gen. Ins. TPA
  • Cigna TTK TPA
  • Dedicated Health Service
  • Good Health TPA
  • Ericson Insurance TPA Pvt. Limited
  • Vipul Medcrop
  • Future Generali Total Ins. Solution
  • HDFC Ergo TPA
  • Health Insurance TPA
  • ICICI Lombard
  • Iffco Tokio TPA
  • Max Bupa TPA Ltd.
  • Medi Assist TPA
  • Medsave TPA Pvt Ltd
  • Paramount TPA
  • Park Mediclaim TPA Pvt. Ltd.
  • Raksha TPA Pvt Ltd
  • Reliance Gen. Insurance Co.
  • Religare Health Insurance Company Limited
  • Safeway TPA
  • Star Health TPA
  • Universal Sompo Gen. Insurance Co. Ltd.
  • International Sos
  • AMA Global Assistance (International)
  • Asia Rescue And Medical Services
  • Health India

Empanelled TPAs for Agra

A list of all the insurance companies that have tied up with Nayati Hospital, Agra to offer seamless care to our patients. 

  • Aditya Birla Ins. Pvt. Ltd.
  • Chola MS Gen. Ins. TPA
  • Ericson Insurance TPA Pvt. Limited
  • Future Generali Total Ins. Solution
  • HDFC Ergo TPA
  • ICICI Lombard
  • Park Mediclaim TPA Pvt. Ltd.
  • AMA Global Assistance (International)
  • Good Health TPAs
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